Now Available at Dermatology Specialists of Charlotte
We are now offering Virtual Consultations
DSC is offering Virtual Consultations/Telemedicine to our established patients. This is not available to new patients that have never been seen in our office.
This allows you to talk to us even when you cannot see us in person. You can use a phone, the Internet, or other technology to talk with us.
We are using two platforms for our telehealth visits.
Dermio – online consult with photo upload; cash pay. It is very limited and good for simple things, not anything that requires an in-person discussion.
And a video platform that allows visual and a conversation that is needed for insurance based visits and more completed issues like Accutane or biologic medication follow-ups or refills.
If you have healthcare needs in the coming weeks, including routine follow-up appointments, please reach out to our office to schedule an appointment. We will first screen to see if the visit can be completed remotely. If possible, we will set up an appointment for you to video chat with a provider. For visits that cannot be completed remotely will still see patients in the office. We are working to implement measures to maintain social distancing and keep everyone safe during this time.
If you have an issue for which you are unsure if a visit is needed, you may initiate communication with our office electronically through a telephone call, email, or patient portal message. We will determine if a video or in-person visit must be scheduled.
When calling the office we ask that you leave a detailed message and someone will return your call. We ask that you not leave multiple messages, for that will delay our turnaround time.
If you have not signed in to your patient portal, now is a good time to do so. Call our office for your sign-in information if you do not have it.
During your telemedicine session:
All laws about the privacy of your health information and medical records apply to telemedicine. These laws also apply to the video, photo, and audio files that are made and stored.
Technology can make getting health care easy, but there can also be problems:
The main goal of telemedicine is to make sure that you get high-quality health care, even though you are not seeing a provider in person.
Having a telemedicine session is your choice. Even if you have agreed to the session, you can stop your medical records from being sent – if this has not happened yet. You can refuse or stop the session at any time. You can limit the physical exam.
Your session may end before all problems are known or treated. It is up to you to follow up for more care if your health problem does not go away.
The service is only provided to established patients of the practice for routine follow up of current problems. Only 1 problem can be addressed per Telemedicine visit. This is not the best format to diagnose and treat new problems. We prefer that you come into the office, but understand that sometimes this is not possible. This is designed for those times, not in lieu, of regularly scheduled visits.