Our Practice Information
Office Hours
| |
Ballantyne |
Indian Trail |
| Monday |
7:30 am - 4:00 pm |
7:30 am - 4:00 pm |
| Tuesday |
7:30 am - 4:00 pm |
7:30 am - 4:00 pm |
| Wednesday |
7:30 am - 4:00 pm |
Closed |
| Thursday |
7:30 am - 4:00 pm |
Closed |
| Friday |
7:30 am - 1:00 pm |
Closed |
Saturday/
Sunday |
Closed |
Closed |
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Appointments
To schedule an appointment or for questions, please call our
main office number at 704-341-0090 or email us at
customerservice@dscmd.com.
Work-in Appointments:
We accommodate work in appointments on an as needed
basis for our established patients. There is also a wait
list that will notify you of an appointment cancellation and
offer you an earlier appointment as they become available.
For the schedule to work optimally, we need your cooperation on the cancellation policy below.
Follow up Appointments:
These appointments are scheduled in order to best care for your
skin. Many skin conditions require close monitoring and
adjustment of the medication for best results. Many medications
require monitoring on a regular basis due to their possible side
effects. Your follow up appointments are important for
your health.
Appointment Cancellation Policy:
Please call our office to cancel any appointment at least 24
hours prior to the appointment. Canceling your appointment with
a reasonable notice allows us to offer this appointment to someone
else who may need to be seen right away. We do not overbook
to compensate for "no show" appointments. We
can keep an optimal schedule only if you keep or cancel appointments
as requested. This allows for a time efficient encounter
for both the patient and the physician.
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Phone Calls
Please call the main office number (704-341-0090) during office hours for all
non-emergency calls, including prescription refills and non-urgent
questions.
Emergencies - For a life threatening emergency,
please call 911 immediately. For non-life threatening
emergencies that cannot wait until office hours, please call
the office and you will be forwarded directly to
Dr. Grattan, Dr.
Nixon
or Dr. Seward.
Non-emergency calls will be returned the morning of the next
business day.
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Prescriptions
Prescription Refill Policy
We regret that we cannot refill any prescriptions when appointments
are missed. Please reschedule the appointment and ask
for refills then. No prescription will be renewed if more
than 1 year has passed since your last visit. Oral medications
and some topical creams require more frequent visits.
Please check with your pharmacy if you are unsure if you have
any refills left.
You may call our office at 704-341-0090 and leave a message
on the nurses' line with your name, birth date, name and dosage
of medication, preferred pharmacy name and number and instructions. We
can mail, fax or have the prescriptions at the front desk for
you to pick up. Please allow 24 business hours for any
refill. The on call physician after office hours will
not refill medications.
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Insurance/ Payment Options
Billing and Insurance
We welcome new and existing patients and accept most insurance
plans. If we are participating providers for your
insurance plan, you will be responsible for your co-pay and
deductibles at the time of your visit. We will file
your health insurance for you. Any additional money
due based on your insurance explanation of benefits forms will
be due immediately upon notification by us or your insurance
company.
Any procedures considered to be cosmetic are not covered by
insurance and therefore, payment is expected at the time of service. We
cannot file any service to insurance that is cosmetic. We
will notify you if we believe a planned procedure is cosmetic
and discuss costs prior to performing the procedure.
Co-payments and payments for services must be paid at the time
of service. We accept cash, checks, debit cards, Visa,
MasterCard, Discover and American Express.
Insurance Carriers
- Aetna
- BCBS of NC
- CCN
- Cigna
- Delfinity Health
- First Health
- Great West
- Humana
- Kanawha
- Multiplan, Inc.
- Medcost
- Medicare - traditional and Railroad
- Partners Medicare
- Mutual of Omaha
- Premier Health
- Primary Physician Care
- Provider Select (FedEx)
- Southcare PPO
- Tricare
- United
- USA Managed Care Organization
- Wassau
- Wellpath
Please call with any billing questions or concerns at
704-341-0090 or email
billing@dscmd.com.
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